Sr. Customer Success Manager, MM/ENT - AMER
New
R
RemoteHR Technology
Remote-AMER, AsyncFull-TimeSenior
Salary$46,600 — $131,100 USD
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Job Details
- Languages
- English
- Required Skills
- Stakeholder managementCustomer SuccessAccount Management
Requirements
- Extensive experience as a Senior CSM.
- Ability to anticipate portfolio risks and adjust strategies autonomously.
- Proven track record of driving retention and expansion outcomes with minimal oversight.
- Strong root-cause diagnosis skills and attention to detail to reduce rework.
- Ability to balance empathy and firmness in difficult customer conversations.
- Proven experience in modeling values-based behavior and peer mentorship.
- Fluent in written and spoken English with well-structured communication skills.
- Experience in identifying and building repeatable AI and automation workflows.
Responsibilities
- Accelerate revenue acquisition and expansion by delivering value-based consultations and product demonstrations.
- Serve as a trusted business partner for enterprise-level clients.
- Identify and spearhead strategic initiatives to enhance the team's consultative sales capabilities.
- Build cross-functional relationships with Product, Sales, Marketing, and Solutions Consultant teams.
- Mentor junior team members and share best practices across the organization.
- Develop and share repeatable AI and automation workflows to increase team efficiency.
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