Customer Success Manager
New
J
JobgetherDigital Marketing
Based in United StatesContractMiddle
Salary8,000 - 10,000 USD per month
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Job Details
- Experience
- 4–7 years
- Required Skills
- Project ManagementDigital MarketingBudget managementAccount Management
Requirements
- 4–7 years of experience in client management, project management, program management, or account coordination within a digital marketing, creative production, or agency environment.
- Experience working with creative teams or creative delivery, particularly in video production.
- Demonstrated ability to manage multiple concurrent projects or accounts in a high-volume, process-driven environment.
- Experience onboarding clients to proprietary platforms, portals, workflow systems, or similar technology.
- Working knowledge of project budgets, scope management, financial tracking, and identifying cost or delivery risks.
- Excellent written and verbal communication skills.
- Experience within a media agency environment, particularly involving YouTube or programmatic channels.
- Practical understanding of YouTube creative best practices, including Google’s ABCD framework and video-first demand generation strategies.
- Strong organizational and prioritization skills, with the ability to manage competing deadlines and maintain attention to detail.
- Collaborative, proactive, and solutions-oriented approach.
Responsibilities
- Serve as the primary point of contact for clients entering the program, establishing clear expectations around processes, timelines, requirements, and deliverables.
- Lead client onboarding and adoption of creative delivery platforms and workflow tools, ensuring clients understand briefing, asset submission, and review processes.
- Manage each engagement through the complete delivery lifecycle, from brief intake and project setup through final asset delivery and client handoff.
- Own milestone calendars across a portfolio of concurrent engagements, proactively identifying bottlenecks related to approvals, asset submissions, production capacity, or internal turnaround times.
- Coordinate between clients, strategy teams, and creative production teams, translating briefs and feedback into clear direction for delivery.
- Manage financial checkpoints for each engagement, including budget allocation, spend tracking, production cost confirmation, and identification of potential overruns.
- Monitor client health across the portfolio by tracking responsiveness, satisfaction, engagement, and potential risk signals.
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