- Own technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations.
- Identify root causes of system and network issues, drive resolution, and mitigate risks to prevent recurrence.
- Maintain network and infrastructure environments across cloud and hybrid deployments.
- Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure.
- Configure and manage routers, switches, firewalls, VPNs, load balancing, and WAN connectivity.
- Monitor system and network performance, lead incident response, and support high availability for real-time video streaming and AI workloads.
- Partner with Engineering, QA, and Product to surface defects, validate fixes, and improve platform reliability.
- Coordinate testing and validation of hardware and software in production-like environments.
- Develop scripts, tooling, and automation for diagnostics, monitoring, and support workflows.
- Create and maintain technical documentation, investigation logs, and internal knowledge resources.
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