- Lead post-sale customer introductions and kickoffs.
- Establish processes, operating rhythms, and customer programs for a scalable post-sale motion.
- Monitor customer health metrics, including platform usage, alert configuration, and support ticket trends.
- Conduct Quarterly Business Reviews (QBRs) and mitigate churn risks for strategic accounts.
- Partner with Solutions Engineering, Technical Support, and Account Executives to ensure customer outcomes and manage expansion.
- Maintain an active dashboard of owned accounts and status.
Data AnalysisIoTRESTful APIs+4 more