Technical Support Engineer
New
L
LumanaAI video security
Remote within the U.S. ; hybrid for candidates based in New York City. Candidates must reside in the Eastern Time Zone., Eastern Time ZoneFull-TimeMiddle
Salary$70,000–$90,000 annually; Offers Equity
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Job Details
- Experience
- 1-3 years in technical support, system engineering, or IT operations roles
- Required Skills
- PythonLinux
Requirements
- Bring 1-3 years of experience in technical support, system engineering, or IT operations roles.
- Have experience troubleshooting TCP/IP, DNS, DHCP, routing, firewalls, and network connectivity.
- Hold a bachelor’s degree in Computer Science, Networking, Systems Engineering, or a related field.
- Troubleshoot under pressure with urgency and precision.
- Demonstrate analytical and documentation skills.
- Experience supporting IP camera systems or edge-connected devices is preferred.
- Familiarity with Linux-based systems is preferred.
- Comfort scripting in Python or similar automation tools is preferred.
- CCNA, Network+, or Security+ certifications are preferred.
Responsibilities
- Own technical troubleshooting and field diagnostics across networking, edge devices, infrastructure, and system integrations.
- Identify root causes of system and network issues, drive resolution, and mitigate risks to prevent recurrence.
- Maintain network and infrastructure environments across cloud and hybrid deployments.
- Deploy, configure, and maintain servers, virtual machines, operating systems, storage, and related infrastructure.
- Configure and manage routers, switches, firewalls, VPNs, load balancing, and WAN connectivity.
- Monitor system and network performance, lead incident response, and support high availability for real-time video streaming and AI workloads.
- Partner with Engineering, QA, and Product to surface defects, validate fixes, and improve platform reliability.
- Coordinate testing and validation of hardware and software in production-like environments.
- Develop scripts, tooling, and automation for diagnostics, monitoring, and support workflows.
- Create and maintain technical documentation, investigation logs, and internal knowledge resources.
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