Linux Support Engineer
New
J
JetRailsHosted infrastructure
Source API remote eligibility restrictions: United StatesFull-TimeJunior
Salary45,000 USD per year
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Job Details
- Experience
- 1+ years of experience in customer service/technical support via phone or ticketing system
- Required Skills
- AWSLinux
Requirements
- Have 1+ years of experience in customer service or technical support via phone or ticketing system.
- Have experience as a system administrator or as an end user of a Linux operating system.
- Have experience with Ubuntu, CentOS, or CloudLinux.
- Know DNS, networking, and IP routing fundamentals.
- Have experience with MySQL and cPanel.
- Have hands-on AWS experience, including EC2, CloudWatch, or Auto Scaling.
- Have experience troubleshooting in multi-user environments.
- Understand networking concepts including TCP/IP, DNS, routing, and email.
- Demonstrate independent thinking and decision-making.
- Be able to multitask, adapt quickly to change, and prioritize work.
- Be open to a 24/7 support environment, possible weekend work, and overnight shifts.
Responsibilities
- Provide technical support to customers via phone, ticket system, or messenger.
- Support advanced Linux and AWS server management issues.
- Identify and resolve technical problems using critical thinking.
- Maintain communication with internal and external channels.
- Provide short-term resolutions and develop preventative measures for the longer term.
- Monitor server alerts for performance issues and address them appropriately.
- Create internal documentation and customer-facing knowledge base materials.
- Assist with onboarding, training, and mentoring new team members.
- Keep up to date with relevant technologies.
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