Founding Senior Customer Success Manager
New
L
LumanaVideo Security, AI
Remote - USAFull-TimeSenior
SalaryBase: $115K–$130K, Variable: $20k, OTE: $135K–$150K
Apply NowOpens the employer's application page
Job Details
- Experience
- 7 - 10 Years
- Required Skills
- Data AnalysisIoTRESTful APIsCustomer SuccessSaaSNetworkingAccount Management
Requirements
- 7+ years in technical Customer Success, Account Management, or similar post-sale roles in SaaS or enterprise technology.
- Experience as a founding customer success hire in an early-stage startup.
- Background supporting technical buyers (IT, security, engineering, operations).
- Experience managing high-touch enterprise accounts.
- Strong cross-functional coordination skills.
- Ability to interpret product usage data and translate it into action.
- Executive communication experience, including running QBRs.
- Structured, process-driven mindset with attention to detail.
- Familiarity with APIs, integrations, or technical implementation workflows.
- Experience in security, AI, infrastructure, or data platforms.
- Experience with camera systems, IoT, networking, or cloud platforms.
Responsibilities
- Lead post-sale customer introductions and kickoffs.
- Establish processes, operating rhythms, and customer programs for a scalable post-sale motion.
- Monitor customer health metrics, including platform usage, alert configuration, and support ticket trends.
- Conduct Quarterly Business Reviews (QBRs) and mitigate churn risks for strategic accounts.
- Partner with Solutions Engineering, Technical Support, and Account Executives to ensure customer outcomes and manage expansion.
- Maintain an active dashboard of owned accounts and status.
View Full Description & ApplyYou'll be redirected to the employer's site
