Senior Customer Success Manager
New
Q
QuoraAdvertising Technology
This position can be performed remotely from anywhere in the United States., Mon-Fri: 9am-3pm Pacific Time (coordination hours)Full-TimeSenior
SalaryBase salary range is $74,161 - $143,260 USD + equity + benefits. The on-target earnings (OTE) range is $105,945 - $204,657 USD + equity + benefits.
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Job Details
- Experience
- 5 years of experience managing advertising campaigns
- Required Skills
- SalesforceAccount ManagementData analytics
Requirements
- 5 years of experience managing advertising campaigns from either client or publisher side
- Hands on experience managing, optimizing and planning performance campaigns
- Demonstrated experience managing enterprise-level clients with hands-on execution capability
- Direct experience operating in the North American market
- Availability for meetings during coordination hours (Mon-Fri: 9am-3pm Pacific Time)
- Exemplary verbal, written, and listening communication skills with C-level stakeholders
- Ability to translate analytics into insights and recommendations
- Comfortable working with beta products and troubleshooting technical account issues
- Action bias, ability to be a self-starter and work collaboratively
- Preferred: Previous experience with sales tools such as Salesforce and Apollo.io
- Preferred: Experience with paid ad campaigns on Meta, LinkedIn, Reddit, Google and/or Pinterest
Responsibilities
- Autonomously manage a portfolio of advertising clients
- Provide strategic guidance and action upon opportunities within accounts with a goal of scaling revenue
- Troubleshoot and answer questions related to campaign delivery and optimization
- Conduct quarterly business reviews, campaign wrap up presentations and regular check-in calls with advertisers
- Share learnings and best practices internally and externally
- Forecast and track key account data for internal projections
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