Senior Renewals Operations Manager, Customer Success
New
V
VeeamData and AI
Remote, United StatesFull-TimeSenior
SalaryZone 1: $141,700 — $263,000 USD; Zone 2: $129,800 — $241,100 USD; Zone 3: $118,100 — $219,200 USD; Zone 4: $102,700 — $190,600 USD
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Job Details
- Experience
- 6+ years
- Required Skills
- Business IntelligenceSalesforceChange ManagementCRMData analytics
Requirements
- 6+ years of experience in Sales Operations, Renewals Operations, Customer Success Operations, or similar
- Strong cross-functional influence and ability to drive outcomes without direct authority
- Experience working with senior leadership and presenting executive-ready insights
- Deep understanding of post-sales, renewals workflows, data, and systems
- Strong analytical mindset with the ability to translate insights into action
- Proven ability to drive complex initiatives from ideation to execution
- Advanced proficiency with CRM and sales operations tools (e.g., Salesforce)
- Ability to operate effectively in fast-paced, evolving environments
- Experience in SaaS, subscription renewals, or customer lifecycle operations (preferred)
- Familiarity with BI tools, automation platforms, and customer success/renewals tooling (preferred)
- Exposure to AI-driven analytics, predictive modeling, or automation (preferred)
- Experience supporting global, multi-regional teams (preferred)
Responsibilities
- Act as a trusted operational partner to Customer Success leadership, translating strategy into scalable execution
- Own and evolve the global Customer Success operating model, ensuring consistency and scalability across regions
- Drive the rhythm of the business to proactively identify churn risk and optimize performance
- Define and track KPIs and leading indicators to measure customer health, retention, expansion, and predictability
- Own and enhance the end-to-end Customer Success Manager (CSM) experience, improving workflows, tools, and processes
- Reduce operational friction and increase time spent on high-value customer engagement
- Drive cross-functional alignment with Renewals, Support, Professional Services, Sales, Finance, and Systems teams
- Lead change management initiatives to ensure adoption of new processes, tools, and operating models
- Leverage data, analytics, and AI-driven capabilities to identify churn risk, surface expansion opportunities, and improve predictability
- Partner with systems and analytics teams to build scalable reporting, workflows, and predictive models
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