Senior Customer Success Manager
New
M
MentoB2B SaaS Coaching
Remote - USFull-TimeSenior
SalaryCompetitive senior level salary, variable pay, and equity
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Job Details
- Experience
- 7+ years
- Required Skills
- Data AnalysisCustomer SuccessHubSpotAccount ManagementCRM
Requirements
- 7+ years in customer success or account management at a B2B SaaS or tech company.
- Deep understanding of the HR, L&D, and People Ops buyer persona and decision-making process.
- Proven experience owning large books of business, hitting retention and expansion targets.
- Experience managing full renewal cycles for enterprise and mid-market accounts.
- Demonstrated ability to operate with ownership in early-stage or ambiguous environments.
- Proficiency with CRM systems (HubSpot preferred) and data management in spreadsheets.
- Strong commercial and relational skills to build trust and drive revenue.
- Conviction in the value of professional coaching.
Responsibilities
- Own a $5M to $6M book of 35 to 45 mid-market and enterprise partnerships end-to-end.
- Drive renewal and expansion revenue with accountability for quarterly targets.
- Serve as the strategic point of contact for HR, People Ops, and L&D leaders.
- Conduct impact reviews, executive business reviews, and manage high-stakes commercial conversations.
- Represent partner needs in cross-functional product and operations discussions.
- Develop and document new account playbooks to improve manual or inconsistent processes.
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