Senior Customer Success Manager, MM/ENT
New
R
RemoteHR Technology
Remote-AMERFull-TimeSenior
Salary$46,600 — $131,100 USD
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Job Details
- Languages
- Fluent written and spoken English
- Required Skills
- Artificial IntelligenceMentoringStakeholder managementCustomer SuccessAccount Management
Requirements
- Extensive experience as a Senior CSM.
- Ability to anticipate portfolio risks and adjust strategic plans autonomously.
- Proven track record of driving retention and expansion outcomes with minimal oversight.
- Strong strategic communication skills with experience in stakeholder management.
- Ability to diagnose root causes of portfolio friction and design repeatable account plans.
- Experience adopting and sharing AI and automation workflows to increase efficiency.
- Demonstrated ability to drive multi-product adoption through structured planning.
- Fluent written and spoken English with well-structured communication skills.
- Strong documentation and execution quality.
Responsibilities
- Accelerate revenue acquisition and expansion by delivering value-based consultations and tailored product demonstrations.
- Serve as a trusted business partner for complex, enterprise-level opportunities.
- Create thought leadership collateral based on subject matter expertise and global workforce trends.
- Identify and spearhead strategic initiatives to enhance consultative sales capabilities.
- Build cross-functional relationships with Product, Sales, Marketing, and Solutions Consultant teams.
- Lead development and enablement opportunities and coach junior team members.
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