Customer Success Manager
New
V
ValderaManufacturing Supply Chain
Remote within North AmericaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5–10 years of total professional experience
- Required Skills
- Change ManagementCustomer SuccessAccount Management
Requirements
- 5–10 years of total professional experience.
- 3–5+ years managing enterprise SaaS accounts, with responsibility for onboarding, driving adoption, managing renewals, and delivering measurable business outcomes.
- Native or professional fluency in English.
- Experience operating within multi-stakeholder organizations, leading change management programs, and maintaining execution momentum.
- Highly desirable: Experience in the Chemicals, Manufacturing, or Supply Chain/Procurement sectors.
- Understanding of BOMs, RFQs, and raw material sourcing.
- Experience with transformation and value-creation initiatives with hands-on ownership of client outcomes.
Responsibilities
- Own a portfolio of enterprise customers end-to-end, driving onboarding, adoption, retention, expansion, and measurable business impact.
- Lead day-to-day relationships with customer owners and functional leads, aligning teams around execution, adoption, and delivery of outcomes.
- Translate platform usage into quantifiable outcomes such as cost savings, risk reduction, and supply chain resilience.
- Build and refine scalable processes, playbooks, and customer-facing materials to accelerate adoption and strengthen execution.
- Partner closely with Sales, Product, and Engineering to resolve issues, advocate for customer needs, and improve the product experience.
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