Customer Success Manager
New
A
ArcadiaHealthcare Technology
RemoteFull-TimeSenior
Salary70,000 - 112,000 USD per year
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Job Details
- Experience
- 5+
- Required Skills
- Project ManagementSQLData AnalysisJiraMicrosoft OfficeCustomer SuccessEHRTechnical support
Requirements
- 5+ years of experience in Customer Success Management or related work.
- Bachelor’s degree in IT, Computer Science, Information Management, Mathematics, or equivalent professional experience.
- Experience working in technology or healthcare, preferably on the vendor side.
- Strong communication skills with the ability to explain technical concepts to diverse audiences.
- Proficiency in Microsoft Office suite (PowerPoint, Excel, Word).
- Strong analytical, quantitative, problem-solving, and organizational skills.
- Ability to travel approximately 30%.
- Demonstrated ability to meet deadlines and manage multiple tasks.
- Proficiency in SQL and Jira preferred.
- Knowledge of value-based care, EHR, and claims data is a plus.
- Familiarity with HIPAA or secure data systems is a plus.
Responsibilities
- Serve as the primary day-to-day point of contact for customers live on the Arcadia platform.
- Connect platform functionality, data dependencies, and customer use cases to support capability adoption.
- Investigate escalated, complex issues and drive remediation plans with cross-functional teams.
- Manage implementation of product upgrades, platform changes, and data integration quality control.
- Conduct customer trainings and demos across the Arcadia product suite.
- Develop strategic customer roadmaps focusing on growth, adoption, and partnership.
- Translate complex technical concepts and business needs between internal and external stakeholders.
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