Customer Success Executive, SMB
New
T
TripteaseB2B SaaS Hospitality
MexicoContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Artificial IntelligenceData AnalysisSalesforceCustomer SuccessLookerAccount Management
Requirements
- 2+ years of experience in Customer Success, Account Management, or similar client-facing roles.
- Proven experience in B2B SaaS environments.
- Previous experience working directly with U.S.-based customers.
- Full professional fluency in English, both written and spoken.
- Strong communication skills for leading client meetings and delivering presentations.
- Comfort working with CS and BI tools such as Salesforce, Vitally, or Looker.
- Demonstrated ability to use AI tools for efficiency and task automation.
- Ability to thrive in a fast-paced environment with evolving priorities.
- Experience managing SMB books at scale is a strong plus.
- Knowledge of hospitality, travel technology, or hotel operations is a plus.
Responsibilities
- Own the customer experience during the 3-month trial period to convert trials into full-term contracts.
- Act as a strategic partner for SMB hotels, focusing on direct booking revenue, conversion rates, and parity position.
- Drive retention and renewals by identifying churn risks and handling objections.
- Identify upsell and cross-sell opportunities to grow net revenue retention.
- Scale workflows using AI and automation to streamline the SMB playbook.
- Collaborate with Product, Marketing, and Sales teams to shape the SMB experience and launch campaigns.
- Maintain accurate customer records in Vitally, Salesforce, and other CS systems.
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