Customer Success Specialist - K-12
New
J
JoVEEdTech
Mexico. Colombia. BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Data AnalysisCustomer SuccessCRM
Requirements
- Bachelor's degree or equivalent professional experience.
- Experience in Customer Success, education, EdTech, teacher support, training, or instructional design.
- Strong presentation and facilitation skills with experience delivering virtual training and webinars.
- Excellent written and verbal communication skills.
- Ability to explain digital tools and educational resources to diverse technical audiences.
- Strong organizational skills with ability to manage multiple schools, educators, and activities.
- Comfortable working with CRM systems, usage data, and digital collaboration tools.
- Collaborative mindset for working across teams.
- Experience working with K–12 teachers or school administrators (preferred).
- Previous experience as a teacher, instructional specialist, or educator (preferred).
- Familiarity with STEM subjects like biology, chemistry, physics, or environmental science (preferred).
- Familiarity with K–12 curriculum structures and classroom workflows (preferred).
Responsibilities
- Lead onboarding sessions for teachers and school staff, introducing JoVE's platform, content, and key features.
- Deliver virtual training sessions and workshops for educators.
- Proactively engage educators throughout the customer lifecycle to encourage adoption and continued use of JoVE.
- Support the development of webinars, teacher workshops, training materials, guides, and other resources for K–12 customers.
- Collect teacher feedback and communicate recurring needs, challenges, and product suggestions to internal teams.
- Collaborate with Marketing, Product, and Content teams to improve the customer experience.
- Identify and document successful classroom applications of JoVE as best practices.
- Monitor customer engagement and adoption metrics.
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