Sales & Client Success Specialist
New
M
My Hero VASales
Location: Mexico, 9am–5pm PST/PDTFull-TimeMiddle
Salary1,200 - 1,600 USD per month
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Job Details
- Languages
- Excellent English and Spanish communication skills (verbal and written) – C1/C2 level
- Required Skills
- Customer serviceLead GenerationAccount ManagementCRM
Requirements
- Excellent English and Spanish communication skills (verbal and written) – C1/C2 level
- Previous professional experience in sales, client success, account management, or a similar client-facing role
- Strong understanding of the full sales cycle, from initial contact and qualification through follow-up and conversion
- Experience managing leads and sales pipelines using CRM platforms
- Confident communicating with prospects and customers through phone calls, email, text, and other channels
- Strong relationship-building and customer service skills
- Highly organized with the ability to manage multiple leads, follow-ups, appointments, and priorities
- Proactive and comfortable working independently in a fully remote environment
- Willingness to continuously learn new sales, CRM, marketing automation, and AI tools
Responsibilities
- Serve as a primary point of contact for inbound leads across phone, email, text, social media, and website inquiries
- Qualify prospective customers, understand their needs, and identify sales opportunities
- Manage leads through the GoHighLevel sales pipeline, from initial contact through closing or disqualification
- Consistently follow up with prospects and nurture customer relationships
- Schedule appointments and coordinate communication between prospects, clients, and internal team members
- Maintain accurate CRM records, including opportunities, tasks, notes, customer information, and communication history
- Monitor the sales pipeline to ensure leads receive timely follow-up
- Educate prospective and existing customers on available services and identify cross-selling opportunities when appropriate
- Assist with customer onboarding, proposals, documentation, calendars, and appointment scheduling
- Provide updates and reports on sales and pipeline activity
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