Support Specialist NAMER
New
R
Remote PeopleHRTech
Location: LATAMFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English (C2 or equivalent)
- Experience
- 3 years
- Required Skills
- SalesforceZendeskCustomer support
Requirements
- Minimum 3 years of experience in customer service, specifically within EOR or HRTech.
- Proficiency in customer support tools such as Freshdesk, Zendesk, Salesforce, or WeCom/WeChat.
- Fluency in English (C2 or equivalent).
- Strong problem-solving and critical thinking skills.
- High level of organization and attention to detail.
- Ability to work collaboratively with cross-functional teams.
- Cultural sensitivity to communicate effectively with a diverse client base.
- Continuous learning mindset to stay updated on industry and product developments.
- Demonstrated empathy and patience in client interactions.
Responsibilities
- Serve as the primary point of contact for HR-related customer inquiries via email, phone, and chat.
- Manage and resolve client and employee inquiries efficiently.
- Investigate and troubleshoot client issues, identifying root causes and escalating when necessary.
- Collaborate with sales, operations, finance, and payroll teams to ensure client success.
- Utilize client feedback to contribute to continuous product and service improvements.
- Conduct training sessions for clients on company products and services as needed.
- Analyze support data and trends to improve support processes.
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