Technical Support Engineer
New
S
SamsaraInternet of Things
Remote - MexicoFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Bilingual English and Spanish is a must.
- Experience
- 6 months - 1 year of experience
- Required Skills
- IoTSaaSCustomer support
Requirements
- B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
- 6 months - 1 year of experience in support, engineering, or other technical roles.
- Bilingual English and Spanish fluency.
- Experience troubleshooting hardware and installations in a remote environment.
- Ability to interface with engineers and translate complex technical concepts.
- Proficiency working with SaaS systems.
- Excellent customer service, interpersonal, and communication skills.
- Ability to work in a hyper growth environment with shifting priorities.
- Strong bias for action and attention to detail.
- Willingness to work flexible hours during nights and weekends preferred.
Responsibilities
- Become an expert on Samsara’s product portfolio of IoT solutions.
- Troubleshoot and resolve customer issues with medium to high complexity.
- Respond to and resolve customer inquiries in a timely manner to meet SLA goals.
- Partner with Enablement to author and maintain customer-facing knowledge base articles.
- Work with Engineering and Product teams to reproduce bugs and build testbeds.
- Provide feedback to Support Management for product and process improvements.
View Full Description & ApplyYou'll be redirected to the employer's site
