Technical Support Engineer I
New
S
SamsaraInternet of Things
Remote - MexicoFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Bilingual proficiency in English and Spanish is a must.
- Experience
- 1-3 years of experience in support, engineering, or other technical roles.
- Required Skills
- IoTSalesforceSaaSZendeskTechnical support
Requirements
- B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
- 1-3 years of experience in support, engineering, or other technical roles.
- Bilingual proficiency in English and Spanish.
- Experience with troubleshooting and supporting hardware & software products.
- Strong familiarity with CRMs like Zendesk or Salesforce.
- Ability to translate complex technical concepts into accessible language.
- Strong capability to work with SaaS systems.
- Ability to leverage AI tools for task automation and efficiency.
- Willingness to work holidays and weekends as needed.
- Ability to work in a hyper-growth environment with shifting priorities.
Responsibilities
- Troubleshoot and resolve customer technical issues of medium to high complexity.
- Respond to customer inquiries in a timely manner while meeting SLA goals.
- Author and maintain customer-facing knowledge base articles.
- Develop partnerships with Engineering and Product teams to reproduce bugs and build testbeds.
- Provide feedback to Support Management to enhance product and customer experience.
- Maintain product expertise across Samsara's hardware, software, and cloud IoT portfolio.
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