Support Engineer - Veterinary HealthTech
New
T
TruelogicVeterinary Software
LatAmFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- AWSSQLKubernetesJiraTerraformGitHubHelmTechnical support
Requirements
- Practical familiarity with AWS core services (RDS, S3, EC2, ECS).
- Proficiency in creating, reviewing, and merging pull requests in GitHub.
- Exceptional written and verbal English communication skills.
- Ability to lead customer calls and explain technical concepts to non-technical stakeholders.
- Solid understanding of data privacy best practices and least-privilege access principles.
- Hands-on experience navigating ticketing systems like Jira, Intercom, or Front.
- Knowledge of SQL for data migrations.
- Nice-to-have: Familiarity with Infrastructure as Code (Terraform).
- Nice-to-have: Basic understanding of Kubernetes and Helm charts.
Responsibilities
- Execute technical onboarding workflows for new customers, including environment provisioning and integration setup.
- Manage technical offboarding of customers, including data exports and environment teardown.
- Perform structured data migrations, ensuring data integrity through validation and quality assurance.
- Triage, prioritize, and resolve technical tickets escalated by the Customer Experience team.
- Partner with Customer Success and Implementation Managers to translate operational needs into technical solutions.
- Maintain clear documentation of runbooks and customer-specific configurations.
- Analyze recurring support patterns to develop proactive tooling and automation.
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