Support Engineer
New
T
TruelogicVeterinary HealthTech
Mexico City (Hybrid workplace referenced in header; 100% Remote Work offered in What We Offer)ContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- AWSGitKubernetesJiraGitHubHelm
Requirements
- Hands-on ability to verify environment changes and execute smoke tests on AWS (RDS, S3, EC2, ECS).
- Proficiency in Git and GitHub for creating, reviewing, and merging pull requests.
- Exceptional written and verbal English communication skills.
- Ability to lead customer calls and translate complex technical concepts for non-technical stakeholders.
- Solid foundational understanding of data privacy, least-privilege access, and secure data handling.
- Experience navigating helpdesk or ticketing platforms such as Jira, Intercom, or Front.
- Familiarity with Infrastructure as Code principles (Terraform) is a plus.
- Understanding of container orchestration, Kubernetes, and Helm is a plus.
Responsibilities
- Execute technical onboarding workflows for new customers including environment provisioning, configuration, and data imports.
- Manage technical offboarding, including data exports, environment teardown, and access revocation.
- Perform structured data migrations between systems, ensuring data integrity through validation and quality assurance.
- Own and resolve escalated technical tickets, including integration troubleshooting and platform-level issues.
- Partner with Customer Success and Implementation Managers to translate operational needs into technical execution.
- Maintain up-to-date documentation, runbooks, and configuration records.
- Develop tooling and automation to reduce ticket volume and improve resolution times.
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