Support Engineer
New
T
TruelogicVeterinary HealthTech
100% Remote Work: Enjoy the freedom to work from the location that helps you thrive.ContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- AWSGitKubernetesJiraTerraformGitHubHelm
Requirements
- Hands-on experience with AWS core services (RDS, S3, EC2, ECS) to verify environment changes.
- Proficiency in Git and GitHub for managing, reviewing, and merging pull requests.
- Exceptional written and verbal English communication skills.
- Proven ability to lead customer calls and translate technical concepts for non-technical stakeholders.
- Solid understanding of data privacy, least-privilege access, and secure data handling.
- Hands-on experience with support/helpdesk ticketing systems like Jira, Intercom, or Front.
- Ability to work with autonomy and focus on results.
Responsibilities
- Execute technical onboarding workflows including environment provisioning, configuration, and data imports.
- Manage technical offboarding of customers, including data exports and environment teardown.
- Perform structured data migrations with validation, transformation, and quality assurance.
- Own and resolve technical tickets escalated by the CX team including environment and integration troubleshooting.
- Partner with Customer Success and Implementation Managers to set resolution timelines and communicate technical outcomes.
- Maintain clear documentation of processes, runbooks, and configurations.
- Develop tooling and automation to reduce recurring ticket volume.
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