Support Engineer
New
T
TruelogicVeterinary HealthTech
BogotaContractMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- AWSGitKubernetesJiraTerraformGitHub
Requirements
- Hands-on experience with AWS services (RDS, S3, EC2, ECS).
- Proficiency in Git and GitHub for pull request management.
- Exceptional written and verbal English communication skills.
- Experience leading customer calls and translating technical concepts.
- Experience with ticketing systems such as Jira, Intercom, or Front.
- Foundational understanding of data privacy and secure data handling.
- Ability to work independently as a contractor.
Responsibilities
- Execute technical onboarding workflows including environment provisioning, configuration, and data imports.
- Manage technical customer offboarding including data exports, environment teardown, and access revocation.
- Perform structured data migrations with validation and quality assurance.
- Triage, prioritize, and resolve technical tickets escalated by the Customer Experience team.
- Partner with Customer Success and Implementation Managers to resolve issues and communicate technical outcomes.
- Maintain clear documentation of processes, runbooks, and configurations.
- Analyze recurring ticket patterns to develop tooling and automation.
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