Technical Support Engineer I
New
S
SamsaraIoT, Connected Operations
Remote position open to candidates residing in MexicoFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Bilingual proficiency in English and Spanish is a must.
- Experience
- 1-3 years of experience in support, engineering, or other technical roles.
- Required Skills
- IoTSalesforceCustomer serviceZendeskTechnical support
Requirements
- B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
- 1-3 years of experience in support, engineering, or other technical roles.
- Bilingual proficiency in English and Spanish.
- Experience with troubleshooting and supporting hardware and software products.
- Strong familiarity with using CRMs like Zendesk or Salesforce.
- Comfortable interfacing with engineers and translating complex technical concepts.
- Excellent customer service and interpersonal skills.
- Ability to effectively leverage AI tools to automate tasks and improve efficiency.
- Strong bias for action and ability to work in a hyper-growth environment.
- Willingness to work holidays and weekends as needed.
Responsibilities
- Troubleshoot and resolve customer issues with medium to high complexity using product expertise.
- Respond to customer inquiries in a timely manner while meeting SLA goals.
- Partner with Enablement to author and maintain customer-facing knowledge base articles.
- Develop partnerships with Engineering and Product teams to reproduce bugs and build testbeds.
- Provide direct feedback to Support Management for product and process improvements.
- Embed Samsara’s cultural principles in all team interactions.
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