Technical Support Specialist
New
B
BoldrClient Experience
MexicoFull-Time
Salary not disclosed
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Job Details
- Required Skills
- SQLData AnalysisJiraGoogle SheetsZendeskTroubleshootingTechnical support
Requirements
- Practical working knowledge of SQL (writing complex queries, optimization and data troubleshooting).
- Experience supporting software, data platforms, or web-based applications.
- Proven experience working with ticket tracking systems like Jira, Zendesk.
- Strong understanding of how web applications function and how data flows between systems.
- Comfort working with tools such as Google Sheets or similar data analysis tools.
- Strong written and verbal communication skills.
- Clear, professional, and customer-focused communication style.
- Ability to manage multiple priorities in a fast-paced environment.
- Proactive in identifying issues and suggesting improvements.
- Structured thinking, able to balance short-term fixes with long-term improvements.
- Maintain an open and flexible schedule.
- Experience working in a client-facing technical support or implementation role (preferred).
Responsibilities
- Execute customer implementations in partnership with Project Managers, ensuring timelines, requirements, and quality standards are met.
- Provide first- and second-level technical support for post-sale customers via inbound channels.
- Debug, optimize, and troubleshoot complex data flows, advanced SQL queries, system behaviors, and web-application architectures.
- Clearly communicate resolution timelines, status updates, and next steps to customers with direct leaders and client stakeholders.
- Investigate and resolve implementation-related support requests.
- Build, maintain and structure technical knowledge bases and SOPs to support the client and also to empower T1/T2 teams to resolve issues.
- Identify recurring issues and recommend process or system improvements.
- Collaborate with internal technical and product teams to resolve escalated issues.
- Support testing, validation, and post-implementation stabilization.
- Act as the highest escalation point for complex technical and implementation issues.
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