Sr. Support Specialist, Phones
New
J
JobgetherTelecommunications
Mexico, North American business hoursContractSenior
Salary2,041.67 USD per month
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Job Details
- Languages
- English
- Experience
- 2–4 years
- Required Skills
- Technical support
Requirements
- 2–4 years of professional experience in technical VoIP/PBX support.
- Strong practical knowledge of SIP, RTP/RTCP, codecs, and call-quality troubleshooting.
- Working knowledge of subnetting, VLANs, QoS, and packet-capture analysis (e.g., Wireshark).
- Hands-on experience provisioning and configuring IP phones from multiple vendors.
- Fluent written and spoken English.
- Strong analytical and systematic problem-solving skills for remote diagnostics.
- Demonstrated ability to independently manage complex issues through to resolution.
- Must be able to provide own laptop, monitors, and dedicated workstation.
- Must have a stable internet connection.
- Ability to work during North American business hours.
Responsibilities
- Diagnose and resolve connectivity issues such as NAT traversal, packet loss, and one-way audio.
- Administer and troubleshoot PBX systems at the call-flow and trunk-configuration level.
- Investigate client-site network issues, including routers, firewalls, and VLANs.
- Provision and configure IP phones from vendors like Yealink, Grandstream, and Polycom.
- Manage high-volume support tickets while meeting SLA commitments.
- Conduct structured remote diagnostics and communicate solutions to non-technical users.
- Create and update internal knowledge-base documentation to improve team troubleshooting.
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