Sr. Support Specialist, Phones - Contract
New
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PetDeskCustomer Support
Mexico / Argentina / Brazil / Chile / Colombia / El Salvador / Guatemala / Honduras / Uruguay, North American business hoursContractSenior
Salary2,041.67 USD per month
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Job Details
- Languages
- English (both written and spoken)
- Experience
- 2-4 years
- Required Skills
- NetworkingTechnical support
Requirements
- 2-4 years of experience in technical VoIP/PBX support.
- Experience with multi-site or enterprise-scale PBX deployments.
- Solid knowledge of SIP protocol, RTP/RTCP, and PBX call routing.
- Working knowledge of networking fundamentals: subnetting/VLANs, QoS configuration, and packet capture analysis.
- Proficiency with Wireshark or equivalent analysis tools.
- Hands-on experience provisioning and configuring IP phones across multiple vendors.
- Strong written English communication skills.
- Demonstrated ability to own and resolve complex technical issues.
- Must provide own equipment and stable internet connectivity.
Responsibilities
- Diagnose and resolve SIP/VoIP connectivity issues including packet loss and call quality problems.
- Administer and troubleshoot PBX systems at the call-flow and trunk-configuration level.
- Remotely diagnose network-level issues including router/firewall checks.
- Provision and configure IP phones for new and existing client accounts.
- Manage client-facing tickets to ensure SLA adherence.
- Document recurring technical issues and solutions in the internal knowledge base.
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