- Diagnose and resolve SIP/VoIP connectivity issues including packet loss and call quality problems.
- Administer and troubleshoot PBX systems at the call-flow and trunk-configuration level.
- Remotely diagnose network-level issues including router/firewall checks.
- Provision and configure IP phones for new and existing client accounts.
- Manage client-facing tickets to ensure SLA adherence.
- Document recurring technical issues and solutions in the internal knowledge base.
NetworkingTechnical support