Phone Numbers Operations Specialist 1
New
T
TwilioTelecommunications
Remote - ColombiaFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Bilingual: Spanish and English proficiency
- Experience
- 2 years of experience
- Required Skills
- SQLJiraProduct OperationsMicrosoft ExcelGoogle SheetsZendeskCustomer support
Requirements
- 2 years of experience in BPO, customer support, tech support, or product operations.
- Bilingual: Spanish and English proficiency.
- Strong organizational skills and ability to manage detailed processes.
- Proficiency in basic data analysis (Excel, Google Sheets, SQL) or automation tools.
- Familiarity with basic AI prompting and workflow building.
- Excellent verbal and written communication skills.
- Experience with ticketing systems such as Zendesk or JIRA.
- Ability to work independently and adapt to changing processes.
- Customer-centric mindset with high attention to detail.
Responsibilities
- Manage inbound porting requests with urgency and accuracy to ensure seamless customer transitions.
- Collaborate with engineers, support agents, product managers, and carrier partners to drive unified outcomes.
- Share insights and documentation with peers to improve operational transparency.
- Maintain accurate records of porting workflows, number hosting cases, and system usage.
- Ensure compliance with industry standards in number portability and telecom regulations.
- Identify and resolve recurring issues to optimize porting and hosting workflows.
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