Product Operation Specialist 1
New
T
TwilioTelecommunications
This role will be remote, and based in Colombia.Full-TimeEntry
Salary not disclosed
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Job Details
- Languages
- Spanish and English
- Experience
- 2 years
- Required Skills
- SQLArtificial IntelligenceData AnalysisJiraMicrosoft ExcelGoogle SheetsZendesk
Requirements
- 2 years of experience in BPO, customer campaigns, tech support, customer operations, product operations, customer service, or quality operations.
- Bilingual proficiency in Spanish and English.
- Strong organizational skills and ability to manage detailed processes.
- Basic data analysis skills using Excel, Google Sheets, or SQL.
- Basic AI prompting and workflow building capabilities.
- Experience working with ticketing systems such as Zendesk or JIRA.
- Excellent verbal and written communication skills.
- Ability to work independently and adapt to changing processes.
Responsibilities
- Manage inbound porting requests with urgency and accuracy to champion the customer experience.
- Collaborate with a diverse team of engineers, support agents, product managers, and carrier partners.
- Share insights, documentation, and solutions with peers to improve operational transparency.
- Maintain accurate records of porting workflows, number hosting cases, and system usage.
- Follow industry and regulatory standards in number portability and telecom compliance.
- Identify and address recurring issues or inefficiencies in porting and hosting operations.
- Optimize core operations and strive to exceed service level agreements.
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