National Operations Support Lead
New
J
JobgetherTelecommunications
Based in the United StatesFull-TimeLead
Salary$160,000–$235,000 per year
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Job Details
- Experience
- At least 7 years of progressive leadership experience in telecommunications operations
- Required Skills
- Data AnalysisStakeholder management
Requirements
- Bachelor’s degree or equivalent practical experience (Business, Engineering, Data Analytics preferred).
- At least 7 years of progressive leadership experience in telecommunications operations, specifically FTTH, broadband, or cable.
- At least 7 years of direct program management experience leading complex cross-functional initiatives.
- Hands-on experience with FTTH/GPON networks, deployments, and operational functions.
- At least 5 years of experience leading teams and managing external vendors or contractors.
- In-depth understanding of OSP construction, maintenance, drop burial/aerial deployment, and in-home installation/repair.
- Demonstrated ability to build/manage operational metrics, KPIs, reporting frameworks, and data visualization tools.
- Proven experience managing large-scale outsourced vendor relationships, SLAs, and contract optimization.
- Strong analytical, strategic, and problem-solving capabilities.
- Excellent communication and stakeholder-management skills to influence leaders and field teams.
Responsibilities
- Lead the national operations support function for OSP Construction, OSP Repair & Maintenance, Drops, and In-Home Installation & Repair.
- Build, develop, and mentor a team of data analysts, process engineers, and operations specialists.
- Partner with regional leaders to analyze performance, identify root causes, and implement improvement initiatives.
- Establish national performance baselines and KPIs covering construction velocity, repair SLAs, and installation quality.
- Transform operational data into actionable insights, reporting, and dashboards.
- Drive national standardization across markets to align strategy with local execution.
- Manage vendor accountability and relationships through SLA management and performance scorecards.
- Serve as a bridge between corporate leadership and field organizations to translate priorities into operational initiatives.
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