National Operations Support Lead
New
G
GFiberTelecommunications
RemoteFull-TimeLead
Salary$160,000 - $235,000 + bonus + benefits
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Job Details
- Experience
- 7 years of progressive leadership experience in telecommunications operations
- Required Skills
- Data Analysis
Requirements
- Bachelor’s degree or equivalent practical experience.
- 7 years of progressive leadership experience in telecommunications operations, specifically within FTTH, broadband, or cable industries.
- 7 years of experience in Program Management directly leading projects.
- Experience with FTTH / GPON networks, deployments, and associated operational functions.
- 5 years of experience in leading teams and in direct vendor management.
- Deep understanding of OSP Construction, OSP Maintenance, Drop burials/aerials, and In-Home Installation & Repair processes.
- Proven track record of building and managing complex operational metrics, KPIs, and data visualization tools.
- Extensive experience managing large-scale outsourced vendor/contractor relationships, including contract optimization and performance score-carding.
Responsibilities
- Serve as the primary national support mechanism for regional operations teams across OSP Construction, OSP R&M, Drops, and In-Home Installation & Repair.
- Partner with regional leaders to analyze local performance data, identifying root causes for underperformance and deploying targeted support to resolve them.
- Ensure alignment between national support and local market execution, driving consistency in how to operate from coast to coast.
- Own the continuous improvement of metric reporting, transitioning raw data into actionable insights for regional leadership and market teams to put into practice.
- Establish national performance baselines and target benchmarks for construction methods and velocity, repair SLAs, drop completion rates, and in-home installation quality.
- Leverage performance data to partner with regional teams in holding third-party vendors and contractors accountable to SLAs and adherence to quality standards.
- Build, mentor, and lead a high-performing National Operations Support team composed of data analysts, process engineers, and operations specialists.
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