Support Operations Specialist
New
A
AshbyTalent acquisition software
Remote - US; Remote - CanadaFull-TimeMiddle
Salary$75K - $107K; $75K – $107K • Offers Equity • Multiple Ranges; Remote - US: $75K – $94K • Offers Equity; NYC, San Francisco: $86K – $107K • Offers Equity; Remote - Canada: $75K – $94K • Offers Equity
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Job Details
- Required Skills
- Project ManagementData AnalysisBusiness OperationsReportingCRM
Requirements
- Experience in Support Operations, Customer Experience Operations, Business Operations, Systems Administration, or a similar operational role.
- Proficiency with support tooling such as ticketing systems, knowledge bases, QA platforms, workforce management tools, or CRM systems.
- Demonstrated success in improving workflows, automations, processes, or operational systems to increase team effectiveness.
- Ability to analyze data, reporting, and operational metrics with high attention to accuracy, documentation, and consistency.
- Capacity to partner effectively with technical teams to understand system integrations and data flows.
- Ability to independently drive ambiguous projects forward and translate operational needs into clear requirements.
- Strategic mindset with the ability to dig into configurations, workflows, and technical details.
- Strong skills in project management and cross-functional collaboration.
Responsibilities
- Partner with the Support Systems Engineer to administer, maintain, and improve Support systems and workflows.
- Configure workflows that support programs such as QA, coaching, reporting, workforce management, and customer experience.
- Identify opportunities to reduce manual work, eliminate friction, and improve how Support teams use their tools.
- Define operational requirements and partner with technical teams to test, implement, and roll out system improvements.
- Own the accuracy and reliability of Support operational data to ensure information flows correctly into reporting systems.
- Partner with Analytics, RevOps, and Support to improve data quality, automation, and operational visibility.
- Manage projects from problem definition through implementation, rollout, and iteration.
- Create and maintain documentation for workflows, system configurations, and operational processes.
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