- Establish, manage, and execute the CB Survey Request process.
- Lead day-to-day operations of the Survey Request Management Process, including workflow oversight and routing.
- Program surveys within Qualtrics, including design, modification, and finalization.
- Analyze survey data and identify tooling capabilities for data visualization.
- Conduct stakeholder interviews, user research, and qualitative/quantitative research activities.
- Develop customer journey maps and experience assessments to identify process gaps.
- Translate data insights into actionable recommendations for leadership.
Data AnalysisData visualizationStakeholder management