General Manager - North America
New
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EmplifiSaaS / CX Tech
Remote - USAFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Customer SuccessCRM
Requirements
- Track record of commercial growth in a SaaS environment (CX, Social, or Digital Marketing technology preferred).
- Experience at the VP level or above leading sales and customer success teams in a high-growth company.
- Proven ability to build and scale a sales organization with clear hiring and coaching methodologies.
- Experience leading through M&A and business integrations including product consolidation and change management.
- Strong enterprise sales skills with the ability to run complex deals personally.
- Fluency with AI tools and AI-driven technology applied to work and enterprise sales conversations.
- Hands-on leadership style with a self-starter approach and strong problem-solving instincts.
- Ability to work cross-functionally with Customer Experience, Marketing, Product, and Finance.
- Comfort with ambiguity and ability to operate at pace in a fast-moving, high-growth environment.
Responsibilities
- Own regional sales outcomes and P&L while partnering with Customer Experience leadership.
- Execute global go-to-market strategy with a focus on the Enterprise segment.
- Deliver quarterly and annual bookings, ARR, and profitability targets.
- Drive revenue through new logo acquisition, cross-sell, upsell, and strategic account growth.
- Personally engage with executive stakeholders to win top-tier enterprise clients.
- Build operational infrastructure, including pipeline management, forecasting, and CRM adoption.
- Recruit, develop, and coach a high-performing regional sales team.
- Partner with Marketing and Product leadership to provide market insights and inform roadmaps.
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