Richpanel

About Richpanel

Richpanel is transforming the $400B BPO market with an AI-first customer experience platform. You will join a company building autonomous AI agents that handle customer inquiries with accuracy and empathy. Richpanel's platform enables e-commerce brands to automate over 50% of their customer service interactions. The company serves over 2,000 US-based brands, including Thinx and The Protein Works, processing millions in ARR. Richpanel helps businesses streamline customer support, centralizing communication from email, live chat, social media, and SMS into one unified platform. They focus on a "self-service first" approach, empowering customers to resolve their own problems through intuitive interfaces. This reduces tickets and frees agents for complex issues.

How We Work

You will thrive in a culture that values autonomy, curiosity, drive, and ethics. Richpanel empowers its lean, 20-member team to make a significant impact. You will have a huge budget for marketing and the freedom to execute. The company fosters an environment where team members are motivated, down-to-earth, and kind. You will work alongside colleagues who encourage you to be your best self. Richpanel prioritizes customer obsession, always doing what is right for the customer. They seek individuals passionate about their field, eager to learn, and continuously improve their skills. Drive means you are self-motivated, push through challenges, and achieve results. Ethics ensures honesty, integrity, transparency, and accountability in all interactions. The team is primarily based in Bangalore, India, with a few members in the US.

Engineering at Richpanel

Richpanel pioneers an AI-first approach to customer service, integrating AI capabilities to augment both customer and agent experiences. The platform uses AI Sidekick, an assistant that drafts replies, summarizes conversations, and provides sentiment analysis. Autonomous AI Employees handle common, repetitive queries from start to finish. Richpanel's architecture is built on four pillars: a Self-Service Portal, AI-Driven Automation, an Omnichannel Unified Inbox, and Deep E-commerce Integrations. They integrate with major e-commerce platforms like Shopify, Amazon, and Recharge, as well as data platforms like Segment. This creates a comprehensive, 360-degree customer view within the helpdesk, enriching profiles with real-time order history, returns, and lifetime value. For tech-savvy teams, Richpanel offers powerful extensibility through its API.

Why Join Us

• Make a significant impact at a high-stakes startup with rapid growth, backed by Sequoia Capital.
• Experience high autonomy and ownership, with a real budget for your initiatives.
• Join a team of motivated, down-to-earth, and kind co-workers who encourage personal growth.
• Build long-term wealth through ESOPs at fair valuations with significant upside potential.

Benefits & Perks

• Competitive salary with performance-based upside.
• Meaningful equity with significant upside potential, vested over 4 years.
• 21-25 paid days off annually.
• Annual offsite & quarterly outings, with all travel and stay expenses covered.
• Learning & development allowance.