Customer Success Coordinator
New
A
AllegoSaaS technology
Medellín, Medellin, ColombiaContractEntry
Salary30,000 - 50,000 USD per year
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Job Details
- Experience
- 1–2+ years
- Required Skills
- Project ManagementSalesforceCustomer SuccessSaaSGoogle WorkspaceSlackAccount Management
Requirements
- 1–2+ years of professional experience in customer service, customer success, or account management preferred.
- Strong technical aptitude and enthusiasm for becoming an expert in a SaaS platform.
- Natural curiosity and ability to quickly learn new products, workflows, and customer use cases.
- Strong organizational and project management skills with the ability to manage multiple priorities simultaneously.
- High level of ownership, responsiveness, and follow-through with customers.
- Exceptional attention to detail and commitment to delivering high-quality work.
- Strong written and verbal communication skills and confidence interacting directly with customers.
- Experience with Google Workspace, Slack, Salesforce, and ChurnZero is a plus.
Responsibilities
- Partner with Customer Success Managers to support the execution of customer adoption initiatives and success plans.
- Develop deep expertise in the Allego platform and apply that knowledge to help customers configure Allego features.
- Manage customer and CSM execution requests through an intake process, balancing priorities and delivering work accurately.
- Lead customer-facing configuration sessions, office hours, and platform training.
- Partner with Allego Support and other internal teams when customer needs require technical troubleshooting or escalation.
- Deliver scoped Success Acceleration Services (SAS) engagements.
- Oversee a portfolio of Digital customers, providing reactive support for new feature and use case adoption.
- Maintain accurate records of customer activities, requests, and outcomes in Salesforce and ChurnZero.
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