Operations Lead
New
H
HandoffHospitality
LatAmFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3-5 years
- Required Skills
- Project ManagementOperations ManagementMicrosoft ExcelGoogle WorkspaceSlack
Requirements
- 3-5 years of experience in operations, hospitality, property management, or project management.
- Exceptional organizational skills with outstanding attention to detail.
- Strong written and verbal English communication skills.
- Experience coordinating vendors, contractors, or cross-functional teams.
- Strong proficiency with Google Workspace, Microsoft Excel (including Pivot Tables), Slack, and Gmail.
- Experience creating documentation, SOPs, and repeatable operational processes.
- Ability to prioritize multiple projects while maintaining high-quality execution.
- Reliable high-speed internet and a professional remote work environment with a backup plan.
Responsibilities
- Lead end-to-end onboarding of new properties, ensuring every launch is completed on time.
- Coordinate property setup, staging, inspections, and readiness before properties go live.
- Perform ongoing quality control reviews to maintain consistent operational excellence across all active properties.
- Manage urgent operational issues, maintenance escalations, and other time-sensitive situations.
- Serve as the primary liaison between the guest experience team and company leadership.
- Coordinate and hold cleaning, maintenance, and service vendors accountable for quality and standards.
- Support the day-to-day oversight of the Guest Experience team.
- Develop, document, and continuously improve Standard Operating Procedures (SOPs).
- Identify operational bottlenecks and implement new systems, tools, automations, and workflows.
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