Manager I, Customer Success Manager
New
S
SamsaraIoT, Connected Operations
Remote - CanadaFull-TimeManager
Salary$134,172.50 — $173,635 USD
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Job Details
- Experience
- 2+ years of experience managing a team
- Required Skills
- Team managementSaaSCRM
Requirements
- 2+ years of experience managing a team.
- Experience implementing a scaled (low touch) onboarding or account management program.
- SaaS industry experience preferred.
- Experience with a customer success CRM such as Gainsight or Totango.
- Strong problem-solving skills and a solutions-oriented mindset.
- Comfort in a fast-paced, performance-based, and change-heavy environment.
- Strong bias for action and ability to think big.
- Bachelor’s degree from a 4-year institution.
- High emotional intelligence and strong prioritization skills.
Responsibilities
- Hire, onboard, and develop a high-performing team of ICs and CSMs covering the Canada (Mid-Market) segment.
- Define and execute digital plays including onboarding sequences, adoption campaigns, and renewal outreach.
- Manage individual performance, run structured 1:1s, and provide consistent coaching.
- Translate company strategy into a clear operating model for the segment, defining cadence and playbooks.
- Partner with Sales, Renewals, Services, and Support leaders to align on account planning and expansion strategy.
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