Customer Success Engineer
New
H
HightouchCustomer data
Remote (North America)Full-TimeJunior
Salary$85K - $110K; $85K – $110K • Offers Equity; Estimated Base Salary $85K – $110K • Offers Equity
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years in a customer-facing role
- Required Skills
- SQLSlackInterpersonal skillsCRMCustomer support
Requirements
- Have 2+ years in a customer-facing role; the experience does not necessarily need to be technical.
- Bring a technical background through experience or education.
- Be conversant in SQL or willing to learn the basics and more advanced topics.
- Have strong discovery and interpersonal skills.
- Demonstrate intellectual curiosity, ambition, and humility.
- Have excellent verbal and written communication skills.
- Be able to adapt to an ever-changing work environment.
- Have a thorough understanding of the technology industry and its players.
- Be able to participate in an on-call rotation as required.
Responsibilities
- Answer user questions through Intercom, Slack, phone, and email.
- Help users get the most value from the platform.
- Collaborate with Technical Account Managers and Solutions Engineers.
- Work cross-functionally with Marketing, Engineering, and Operations.
- Participate in an on-call rotation to provide timely support and maintain continuity for customer needs and critical issues.
View Full Description & ApplyYou'll be redirected to the employer's site
