Customer Success Engineer
C
CatenaLogistics Technology
Fully Remote and open to all U.S. locations.Full-TimeMiddle
SalaryCompetitive salary, full benefits, equity and 401k match.
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Job Details
- Experience
- 3+ years
- Required Skills
- PythonSQLJavascriptRESTful APIsJSONPostman
Requirements
- 3+ years in a technical, customer-facing role such as Customer Success Engineer, Solutions Engineer, or Implementation Engineer.
- Ideally experienced at an API-first or developer-focused SaaS company.
- Ability to code in at least one language like Python or JavaScript/Node.
- Ability to script against REST APIs, parse JSON, and debug integration issues.
- Strong working knowledge of APIs and webhooks including reading documentation and testing endpoints.
- Excellent written and verbal communication skills for technical and non-technical stakeholders.
- Highly organized and self-directed with experience managing multiple technical accounts.
- Genuine curiosity and drive to solve complex problems end-to-end.
- Experience with tools like Postman, Zapier, or similar API-testing platforms (Nice to have).
- Familiarity with production logs, observability tools, or SQL (Nice to have).
- Experience building onboarding programs or documentation (Nice to have).
- Knowledge of supply chain, freight, or logistics data (Nice to have).
Responsibilities
- Serve as the primary technical point of contact for an assigned book of accounts, owning their integration health from go-live through their entire journey.
- Run technical onboarding and integration support including API keys, webhooks, and third-party connections.
- Lead technical discovery and solutioning calls, translating customer use cases into concrete integration patterns.
- Diagnose and resolve technical issues across API integrations, webhook configurations, and data flows until resolution.
- Write diagnostic code, scripts, and queries to investigate and remediate technical problems.
- Build internal tooling and reusable solutions to scale support impact across the customer base.
- Provide structured technical feedback to Product and Engineering to influence API design and roadmaps.
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