- Build executive relationships and drive actions through influential customer contacts.
- Define and implement customer-specific initiatives to support growth, retention, direct written premiums, combined ratios, and other customer KPIs.
- Track implementation and customer objectives through Customer Success Planning and periodic Executive Business Reviews.
- Organize and provide customer training, reports, analytics, health checks, line configuration, and feature enhancement specifications.
- Enable customers to use dashboards, reporting, analytics, and data to inform business decisions.
- Develop knowledge of the P&C space and BriteCore platform use, configuration, best practices, and processes.
- Lead health checks of customer configurations and solution use to support best practices and effective use of functionality and integrations.
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