Senior Customer Success Engineer
New
B
BriteCoreP&C insurance software
This is a fully remote based role, however candidates must be located in the US.Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience working in a client facing role within the SaaS space; 3+ years of hands-on experience working in the P&C space; 3+ years of experience managing a portfolio of enterprise-level clients; 2+ years of experience working at a scaling startup; 2+ years of hands-on experience working on implementations.
- Required Skills
- PythonMySQLCustomer SuccessSaaS
Requirements
- Bachelor’s degree in Computer Science, Business, or a related field.
- 5+ years of experience in a client-facing role within the SaaS space.
- 3+ years of hands-on experience in the Property & Casualty (P&C) space.
- 3+ years of experience managing a portfolio of enterprise-level clients.
- 2+ years of experience working at a scaling startup.
- 2+ years of hands-on experience working on implementations.
- Hands-on experience with MySQL and/or experience coding in Python.
- Experience managing customer relationships, setting expectations, and persuading customer engagement.
- Excellent verbal and written communication skills.
- Be located in the US for this fully remote role.
- Able to travel up to 25% for domestic overnight travel.
Responsibilities
- Build executive relationships and drive actions through influential customer contacts.
- Define and implement customer-specific initiatives to support growth, retention, direct written premiums, combined ratios, and other customer KPIs.
- Track implementation and customer objectives through Customer Success Planning and periodic Executive Business Reviews.
- Organize and provide customer training, reports, analytics, health checks, line configuration, and feature enhancement specifications.
- Enable customers to use dashboards, reporting, analytics, and data to inform business decisions.
- Develop knowledge of the P&C space and BriteCore platform use, configuration, best practices, and processes.
- Lead health checks of customer configurations and solution use to support best practices and effective use of functionality and integrations.
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