Senior Customer Success Engineer, Identity Security
New
C
CyeraIdentity security
Source API remote eligibility restrictions: United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of proven experience in customer facing roles
- Required Skills
- CybersecurityCustomer SuccessAccount Management
Requirements
- Have 5+ years of experience in a customer-facing role such as Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, or Customer Success Engineer.
- Bring experience providing cyber or identity solutions to large enterprise customers.
- Have experience working with technical end customers, such as IT practitioners, developers, DevOps, and identity and security teams.
- Demonstrate strong problem-solving skills and the ability to troubleshoot complex technical issues and drive resolution.
- Have experience improving customer satisfaction, adoption, and retention.
- Demonstrate ownership of customer relationships, including onboarding, renewals, and expansion.
- Manage multiple account projects with attention to detail.
- Communicate, present, and influence stakeholders at all organizational levels, including executives and C-level leaders.
- Collaborate across teams to drive outcomes.
- Experience building and operating at an early-stage company is preferred.
Responsibilities
- Represent customer needs and requirements to internal teams.
- Lead technical onboarding for new customers, coordinating with internal teams.
- Build relationships with customer stakeholders and advise them strategically, including supporting executive engagement.
- Monitor customer usage and engagement to identify renewal, upsell, and cross-sell opportunities.
- Partner with Product teams to educate customers, drive adoption, and inform product decisions.
- Identify and resolve obstacles that may impede customer success.
- Manage customer engagements across the lifecycle, including strategy sessions, architecture deep dives, training, and QBRs.
- Collect and structure customer feedback, track health and usage indicators, and work with internal teams to prioritize requests.
- Develop and implement repeatable processes across the customer portfolio.
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