Senior Customer Success Manager

New

DataDomeCybersecurity SaaS

Location: US - Remote; Fully remote position (US-based)Full-TimeSenior

Salary not disclosed

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Job Details

Have 5+ years of experience in a Customer Success Management role.
Bring strong business acumen and connect customer goals to measurable outcomes and company value.
Translate complex challenges into clear, actionable plans and drive execution across teams.
Engage and influence senior stakeholders through data, insights, and clear communication.
Build trust quickly and navigate complex customer environments.
Demonstrate cross-functional leadership and a track record of driving alignment and accountability.
Prioritize effectively and stay organized in a fast-paced, evolving environment.
Use data to identify patterns, surface opportunities, and translate insights into action.
Cybersecurity and/or SaaS experience is a plus.

Act as the primary business owner of the customer relationship post-sale.
Build long-term relationships with key stakeholders and align their business goals with DataDome’s capabilities.
Own post-sale success for enterprise customers and help them achieve desired outcomes and realize value from the platform.
Advise customers by translating complex challenges into actionable plans and coordinating cross-functional teams.
Guide product adoption and value realization through product knowledge and advice on best practices, features, and new capabilities.
Monitor customer health, identify risks and opportunities, and develop and execute mitigation and success plans.
Lead escalation management across internal teams to resolve critical issues.
Run structured business reviews that quantify value, align stakeholders, and support renewals.
Identify and drive expansion opportunities in partnership with Sales.
Collaborate with Product, Marketing, Support, and Sales, and bring customer feedback to internal teams.

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