Senior Customer Success Manager
New
B
BigIDData security
Remote- USA West CoastFull-TimeSenior
SalaryThe annual base salary range is $130,000 to $155,000. Variable/bonus compensation and equity incentives align with individual and company performance.
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Job Details
- Experience
- 5+ years in Customer Success, Technical Account Management, or consulting, including 2+ years managing large enterprise accounts
- Required Skills
- AWSCybersecurityAzureCustomer Success
Requirements
- Have 5+ years of experience in Customer Success, Technical Account Management, or consulting.
- Have 2+ years of experience managing large enterprise accounts.
- Bring a background in data security, privacy, data governance, or cybersecurity, as a customer or vendor.
- Have working knowledge of multi-cloud environments, including AWS, Azure, and GCP.
- Understand on-prem and SaaS data environments, and structured and unstructured data.
- Demonstrate a record of driving adoption and managing risk to deliver renewals and expansion.
- Be comfortable presenting to a CISO and running an executive business review.
- Have strong analytical and problem-solving skills in complex data environments.
- Be based in the West/Central US.
- Have a bachelor’s degree or equivalent experience.
- DSPM, DLP, or AI governance experience is a plus.
- CIPP, CIPM, CISSP, or cloud certifications are a plus.
Responsibilities
- Build and run success plans tied to each customer’s business goals, using standardized engagement models and playbooks.
- Lead onboarding, adoption programs, health checks, and QBRs/EBRs with stakeholders from practitioners through executives.
- Track usage, executive dashboards, and health indicators to identify churn signals early.
- Build and run mitigation plans for at-risk accounts.
- Partner with Sales on renewals, cross-sell, and upsell, aligning BigID capabilities to customer priorities.
- Coordinate Support, Professional Services, Product, and Engineering to resolve blockers and deliver outcomes.
- Bring customer feedback and product needs to Product and Engineering.
- Keep customers informed about upcoming releases and enhancements.
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