Senior Customer Success Manager, Charter
New
P
ParentSquareK-12 EdTech
United StatesFull-TimeSenior
Salary80,000 - 100,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years in Customer Success or Account Management at a SaaS company
- Required Skills
- Project ManagementCustomer SuccessSaaSAccount Management
Requirements
- Have 3+ years of Customer Success or Account Management experience at a SaaS company.
- Have experience managing strategic enterprise accounts and a high-volume book of smaller customers.
- Demonstrate experience partnering with Sales on expansion, including growing a single-site or regional relationship into a larger agreement.
- Have experience supporting complex, multi-site implementations.
- Bring strong project management skills and the ability to prioritize across many accounts.
- Communicate clearly and confidently with executive stakeholders.
- Have strong attention to detail.
- Charter school, CMO, or EMO experience is a bonus.
- K-12 EdTech experience, especially with large district implementations, is a bonus.
- Familiarity with school communication tools, integration tools, or a student information system (SIS) is a bonus.
Responsibilities
- Own a hybrid charter portfolio of strategic CMO and EMO networks, single sites, and smaller regions.
- Serve as the single point of ownership for medium, large, and enterprise networks across their states and regions.
- Build success plans with large networks that align on goals, drive adoption, and show ROI.
- Partner with Implementation on large network launches, including data integration and system configuration.
- Run scaled onboarding for new regions and sites, including cohorted office hours, product workshops, and virtual user groups.
- Partner with CS leadership and Charter Sales to identify high-growth networks and use health data to support network-level expansion.
- Own renewals and retention, resolve escalations, and maintain key stakeholder confidence.
- Lead demos and training as a product expert, and bring customer feedback to Product and other teams.
View Full Description & ApplyYou'll be redirected to the employer's site
