Director of Product, Customer Lifecycle & Engagement
J
JobgetherProduct Development
United StatesFull-TimeDirector
Salary$168,000 - $231,000 USD
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Job Details
- Experience
- 10+ years of experience in Product Management, Digital Experience, Customer Experience, Loyalty, Retention, or related fields; 5+ years of experience leading and developing Product Managers, Product Owners, or senior professionals.
- Required Skills
- AgileData AnalysisProduct ManagementStakeholder managementCRM
Requirements
- 10+ years of experience in Product Management, Digital Experience, Customer Experience, Loyalty, Retention, or related fields.
- 5+ years of experience leading and developing Product Managers, Product Owners, or senior professionals.
- Proven success creating and executing customer lifecycle, engagement, retention, loyalty, or experience strategies at scale.
- Experience managing business outcomes and performance metrics such as retention, NPS, customer satisfaction, engagement, or customer lifetime value.
- Strong understanding of omnichannel customer experiences across digital, assisted, contact center, and partner environments.
- Demonstrated ability to lead large-scale cross-functional initiatives involving business, technology, and operational teams.
- Strong analytical and quantitative capabilities with experience using customer insights and data to guide strategy.
- Experience developing product roadmaps, investment strategies, business cases, and long-range plans.
- Familiarity with Agile product environments and collaboration with technology delivery teams.
- Exceptional written, verbal, executive communication, and stakeholder management skills.
- Bachelor’s degree required; advanced degree preferred.
Responsibilities
- Define and execute the strategy for customer engagement, retention, loyalty, and lifecycle management.
- Own key business outcomes including retention, customer satisfaction, engagement metrics, loyalty performance, and lifetime value.
- Lead the end-to-end customer journey strategy across digital platforms, contact centers, agents, marketing channels, and partner ecosystems.
- Establish product roadmaps and investment priorities that create meaningful value throughout the customer lifecycle.
- Partner with senior stakeholders across technology, operations, marketing, sales, and customer experience teams to align initiatives with business objectives.
- Drive AI-enabled, personalized, and data-driven experiences that improve engagement, satisfaction, and service effectiveness.
- Manage, mentor, and develop Product Managers and Product Owners while promoting strong product practices and a customer-first culture.
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