Customer Success Specialist
New
F
Forge TrustFinancial Services
This position is based out of Sioux Falls, SD and is fully remote anywhere in South Dakota., 10:30 am to 7:00 pm CSTFull-TimeMiddle
Salary$20 hr. + based on experience.
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Job Details
- Experience
- 2 years of customer service experience
- Required Skills
- Microsoft OfficeProblem SolvingCustomer serviceTime ManagementCustomer Success
Requirements
- High school diploma or equivalent.
- Minimum 2 years of customer service experience.
- Proven customer support experience or experience as a Customer Success Professional.
- Strong verbal and written communication skills with excellent phone etiquette.
- Proficiency in Microsoft Office.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong organizational and problem-solving skills.
- Independent thinking skills.
Responsibilities
- Use chats, phone calls, and emails to listen, teach, problem solve and provide proactive recommendations to our clients.
- Build trust and rapport with customers, educate them on the features and benefits of our products and services, and provide potential solutions to complex situations.
- Guide them through each inquiry from start to finish.
- Collaborate with other teams to ensure customer satisfaction and retention.
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