Customer Service Agent (English/French)
New
S
SezzleFintech
Must work from Canada, can't work outside of the country., Central Standard TimeFull-TimeMiddle
Salary$22 CAD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent in written and spoken English, Fluent in written and spoken French
- Experience
- 3+ years of customer support experience
- Required Skills
- JiraZendeskTroubleshootingCustomer support
Requirements
- 3+ years of customer support experience
- Fluent in written and spoken English
- Fluent in written and spoken French
- Proven success in a fast-paced support environment
- Exceptional verbal and written communication skills
- Ability to efficiently manage multiple tasks and utilize personal judgment
- Experience dealing with complex issues, troubleshooting, and problem resolution via phone, email, and live chat
- Bachelor’s degree or an equivalent combination of education and experience
- Zendesk, LiveAgent or Jira experience is a plus
Responsibilities
- Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
- Showcase passion and connection with the product
- Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
- Build a network of support and trust with our customer support team
- Work with customers to understand how they use Sezzle services and provide feedback to Product and Development teams
- Act as an advocate for customers by reporting and acting on observed areas for improvement
- Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions
View Full Description & ApplyYou'll be redirected to the employer's site
