Client Operations Lead
T
TerraDigital Marketing
Remote (U.S.), Pacific Time (8:00am–5:00pm PT)Full-TimeSenior
Salary100,000 - 110,000 USD per year
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Job Details
- Experience
- At least 4 years of experience in a fast-paced agency environment
- Required Skills
- Project ManagementCross-functional Team LeadershipDigital MarketingAsana
Requirements
- At least 4 years of experience in a fast-paced agency environment
- Proven track record of leading cross-functional project teams
- Experience managing client communications end-to-end
- Strong organizational skills for managing deadlines, dependencies, and shifting priorities
- Clear and confident communication skills
- Ability to translate abstract goals into actionable plans
- Experience with project management tools like ClickUp, Asana, or Airtable
- Ability to maintain, scale, and improve systems for project alignment
- Must be based in or able to work during Pacific Time hours (8:00am–5:00pm PT)
Responsibilities
- Own the successful delivery of projects across your book of accounts, from kickoff through completion
- Build strong, trust-based relationships with clients and act as a strategic partner in helping them achieve their goals
- Proactively surface opportunities, risks, or gaps to clients before they become problems
- Lead cross-functional teams spanning strategy, content, design, paid media, and web development
- Create and maintain structured project plans, timelines, and trackers
- Lead recurring client meetings with clarity and confidence
- Ensure on-time delivery of all work and manage timeline expectations
- Gather client inputs, approvals, and feedback efficiently
- Review deliverables for accuracy, alignment with objectives, and overall quality
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